Privacy Policy

1. Introduction

This Privacy Policy explains how Field Service Manager (FSM) (“we,” “us”) collects and processes personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

We collect information necessary to provide field service management, including:

• User Data: Name, contact details, and login credentials.
• Customer Data: Names, service addresses, and contact info of your clients.
• Location Data: GPS coordinates of field technicians for job tracking.
• Financial Data: VAT numbers and banking details for invoice generation.

3. Purpose of Processing

We use this data solely to:

• Manage schedules and dispatch technicians.
• Generate quotes, invoices, and service reports.
• Facilitate Google Reviews (if enabled by you).

4. Data Security & Storage

We implement technical safeguards to prevent unauthorized access. All data is stored in the cloud using industry-standard encryption. We do not sell your data to third parties.

5. Your Rights

Under POPIA, you and your customers have the right to:

• Access the personal information we hold.
• Request the correction or deletion of inaccurate data.
• Object to the processing of personal information for marketing.